|We understand that making purchases online involves a great deal of trust
on your part; we take this trust very seriously, and make it our highest
priority to ensure the security and confidentiality of the personally identifiable
information ("PII") you provide us. (PII includes information that can be
linked to a specific individual, such as name, address, phone number, or
As a visitor to our web site, www.etravelway.com, you have the right
to understand our information privacy practices prior to providing etravelway.com
with any of your PII.
What information we collect from you
etravelway.com only collects PII that you voluntarily provide to
How we use your information
eTravelWay.com uses your PII for the purposes of responding to and processing
your requests for etravelway.com travel products and services.
Who we share your information with
etravelway.com will only share your PII with our authorized service providers
that perform certain services or functions on our behalf or as required
by law. etravelway.com does not sell or rent your PII to anyone.
How you can control the use of your information
etravelway.com provides you with choice and control over the collection
and use of your PII, as well as a means of updating, correcting, or removing
any PII stored in your customer profile.
How you can decide what marketing communications
etravelway.com provides you with the opportunity to specifically choose
the promotional marketing communications you wish to receive from etravelway.com.
For promotional postal mail, this can be accomplished by either sending
an e-mail with "unsubscribe" in the subject line to firstname.lastname@example.org
that includes your etravelway.com e-mail address and street address or
by following the unsubscribe instructions on the postal mail piece. For
promotional e-mail, this can be accomplished at any time by updating your
preferences in My Profile. If you choose not to receive any of the promotional
marketing services that etravelway.com provides, then etravelway.com will
not send them to you.
By providing you with this Privacy Statement, etravelway.com is pledging
our continued commitment to protecting the information you provide us.
etravelway.com has engaged PricewaterhouseCoopers LLP to regularly examine
our information privacy practices to determine whether we are adhering
to the disclosures about the collection, use, sharing, and protection
of your PII made in this privacy statement.
etravelway.com's Privacy Statement
This etravelway.com Privacy Statement discloses the information privacy
practices for etravelway's Thailand Web site, http://www.etravelway.com/. The etravelway.com
Web site is intended for use by residents of Thailand. that are over 18
years of age.
Information collected about
etravelway.com collects personally identifiable information ("PII") about
you that you specifically and voluntarily provide. PII includes information
that can identify you as a specific individual, such as your name, phone
number, or e-mail address. Although you are required to register as a
member of etravelway.com in order to use selected travel planning tools,
and some PII is needed in order to process and fulfill travel requests,
many areas of etravelway.com can be accessed without providing any PII.
On all etravelway.com pages that collect PII, we specifically describe
what information is required in order to provide you with the product
or service you have requested.
etravelway.com collects PII when you:
- Complete a traveler profile
- Purchase travel
- Contact etravelway.com
Travel purchase information
etravelway.com collects the billing address of the credit card that is
used to purchase travel. We will also collect credit card information,
including card number, card type, cardholder name, and expiration date,
in order to bill you for travel purchased through etravelway.com. Please
view our Credit Card Guarantee
for additional information on etravelway.com's commitment to protecting
your credit card security.
eTravelWay.com may offer our members and site visitors an opportunity
to participate in surveys regarding their experience with our site. For
our members, we may also send these surveys via e-mail. You are under
no obligation to respond to any survey, and you may unsubscribe from receiving
these e-mail surveys by following the unsubscribe instructions in any
e-mail survey you receive. Information collected by etravelway.com when
you participate in a survey may include your full name, e-mail address,
and street address.
etravelway.com collects PII such as your full name, Member ID, e-mail
address, and/or contact number whenever you submit a question or suggestion,
or request assistance with viewing your itinerary, logging on to etravelway.com,
or accessing your account.
etravelway.com has partnered with reputable third parties to offer our
members and site visitors a variety of products and services. All travel
services throughout etravelway.com that are provided by a third-party
partner are described as such. Although we only work with reputable third
parties, our business partners may have different privacy policies and
practices than etravelway.com. We encourage you to review our business
partners' privacy policies to further understand their procedures for
collecting, using, and disclosing your information.
Other information we collect
Some information is collected automatically every time you visit etravelway.com
(e.g., cookies and computer information). In addition, information may
be collected from other independent, third-party sources.
Cookies and other Web technologies
When you visit etravelway.com we collect information about your computer
and assign you a "cookie" (a small, unique identifier text file). You
do not provide this information?it is collected automatically as a means
of supporting your visit to our site. This cookie does not contain any
PII. You can always choose to not receive a cookie file by enabling your
Be advised that, by refusing to accept a cookie, you will not be able
to access many travel services and planning tools offered by etravelway.com.
A cookie file may also be placed on your hard drive by etravelway.com's
third-party advertising companies. These companies may use aggregated
statistics about your visits to this and other Web sites in order to provide
advertisements about travel-related goods and services that you may be
interested in. The information they collect does not include your
The third-party advertising companies may also employ technology that
is used to measure the effectiveness of ads. This is primarily accomplished
through the use of a Web beacon (a single-pixel GIF), which is placed
on our site to collect anonymous information. They may use this anonymous
information about your visits to this and other sites in order to provide
advertisements about goods and services of potential interest to you.
No PII is collected during this process. The information is anonymous
and does not link online actions to an identifiable person. If you would
like more information and want to explore the option of not having this
information collected by third-party advertisers, click here.
etravelway.com collects certain technical information from your computer
each time you request a page during a visit to etravelway.com. This information
is collected from your computer's Web browser to enhance your experience
on our site and may include your IP address, operating system, Web browser
software (i.e., Netscape Navigator or Internet Explorer), screen resolution,
and referrer Web site.
Information from other sources
To improve services and enhance personalization, we may periodically obtain
information about you from other independent third-party sources and add
it to our account information. Additionally, authorized etravelway personnel
may update your profile to accurately reflect any new profile information
included in communications received from you.
Use of your information
Information collected on etravelway.com may be used to:
- Plan and purchase travel
- Notify you of travel changes through the Travel Alerts service
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Travel planning and purchase
Information collected when you complete your traveler profile is used
to confirm and process your travel reservation. In addition, information
collected from you when you purchase travel is used to bill your credit
card and deliver your travel itinerary, either electronically or through
Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather,
or carrier business conditions, etravelway.com may send you an e-mail
notification to inform you of these conditions and help you make alternative
As a registered etravelway.com member, you may receive e-mails from us
about special promotions, surveys, contests, sweepstakes, flight specials,
trip information, or other travel opportunities on etravelway.com and
its marketing partners. If you choose to receive our Fare Tracker service,
your e-mail address will also be used to notify you of current fares to
cities you have selected. We may also use your e-mail address or telephone
number to contact you about changes to your purchased travel itinerary.
To assess the effectiveness of these e-mails, we may attach a Web beacon
that provides confirmation when you open an e-mail from etravelway.com.
This only occurs if your computer supports such technology.
You may also receive postal mail notifications from us about special
promotions, surveys, contests, sweepstakes, flight specials, trip information,
or other travel opportunities on etravelway.com and its marketing partners.
E-mail or postal marketing notifications containing offers for our marketing
partners will be sent by etravelway.com on our partners' behalf.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you
submit a question or suggestion, or request assistance with viewing your
itinerary, logging on to etravelway.com, or accessing your account.
Improving the quality of your visit to our site
We collect certain information (e.g., travel information) based on your
navigation of our site in order to better understand and serve our customers.
This data allows us to streamline your ability to navigate the site and
develop featured programs and content that will be of interest to our
members and site visitors. No PII is collected unless you explicitly
This information can also be used to display targeted advertisements.
Advertisement information is taken from data you explicitly provide on
the etravelway.com Web site, such as a flight origin or destination. No
PII is used to deliver targeted advertisements.
Sharing your information
etravelway.com does not sell or rent your PII to anyone.
To provide and process the services you request, etravelway.com shares
your PII with our authorized service providers that perform certain services
or functions on our behalf. We only share information about travel either
reserved or purchased on etravelway.com. Our service providers need information
about your traveler profile, as well as your credit card information,
to process and confirm your travel reservation. These service providers
will disclose information about your traveler profile to hotel, airline,
cruise, rental car, and other travel suppliers whose products you have
purchased. Like any other travel agent, this information must be shared
with our travel suppliers to confirm your reservation and travel preferences.
Although etravelway.com offers travel products from hotel, airline, cruise,
rental car, and other travel suppliers that are reputable companies, we
have not placed limitations on these suppliers from using or disclosing
your information without your permission. Therefore, we encourage you
to review the information privacy practices of any travel suppliers whose
products you purchase on etravelway.com. In addition, these travel suppliers
may also contact you as necessary to obtain additional information about
your confirmed reservation.
etravelway.com will occasionally share aggregated information with our
service providers. This information does not contain any PII and
is used to develop featured programs and content that will be of interest
to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation
by calling our toll-free number, your information may be accessed by a
third-party service provider, as necessary, to respond to your request
for customer service.
etravelway.com may contract a reputable third party to facilitate the
distribution of survey, promotion, or sweepstakes programs. Upon completion
of these projects, all information is returned to etravelway.com.
Trusted business partners
In addition, we have partnered with various third-party Web sites to offer
etravelway.com travel services. These trusted third-party companies have
added travel sections to their Web sites in order to offer etravelway.com
provided travel services. We will not share any of your PII with these
trusted third-party companies, even if you register on etravelway.com
through their Web sites.
etravelway.com may be required by law to disclose information you have
provided in obtaining our travel products or services. etravelway.com
may also disclose information against someone who poses a threat to etravelway.com's
interests (such as customer fraud) or whose activities could bring harm
to others. In addition, it may be necessary for etravelway.com to provide
customer information to third parties, such as credit card companies,
for the purpose of resolving disputes that arise in the normal course
Other Web sites
There are several places throughout etravelway.com that may link you to
other Web sites that do not operate under etravelway.com's information
privacy practices. When you click through to these Web sites, etravelway.com's
information privacy practices no longer apply. We recommend that you examine
the privacy statements for all third-party Web sites to understand their
procedures for collecting, using, and disclosing your information.
Members will receive communications from etravelway.com when they:
- Purchase travel
- Contact etravelway.com with questions/suggestions
- Are asked to complete a survey about their experience on our site
Each time you purchase travel through etravelway.com, or change or cancel
a confirmed travel reservation, you will receive confirmation of your
travel itinerary via e-mail. In the event that your travel plans are disrupted
because of mechanical, weather, or carrier business conditions, etravelway.com
may contact you to inform you of these disruptions and help you make alternative
In addition, you will occasionally receive postal mail notifying you
of special promotions or other travel news. You can unsubscribe from this
postal mail service by either sending an e-mail with "unsubscribe" in
the subject line to email@example.com
that includes your etravelway.com e-mail address and street address or
by following the instructions on the postal mail piece you receive.
Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to
the etravelway.com Web site, or accessing your account, we will respond
to you via e-mail or telephone.
To help us improve etravelway.com and serve you better, from time to time
we may e-mail surveys to you to learn more about your experience with
our site. You are under no obligation to respond to these surveys, and
you may unsubscribe from receiving them by following the unsubscribe instructions
in any e-mail survey you receive.
Protecting your information
We want our members and site visitors to feel confident about using etravelway.com
to plan and purchase their travel, so we are committed to protecting the
information we collect. etravelway.com has implemented a security program
to keep information that is stored in our systems protected from unauthorized
access. Currently, etravelway.com only stores the information you provide
when registering to become an etravelway.com member, create a travel profile,
purchase travel, or use selected travel tools such as Fare Tracker and
Our systems are configured with data encryption, or scrambling, technologies,
and industry-standard firewalls. When you send personal information to
etravelway.com over the Internet, your data is protected by Secure Socket
Layer (SSL) technology to ensure safe transmission.
etravelway.com has also obtained a digital certificate from RSA Data
Security, Inc., a top maker of hardware and software used to protect and
manage computer network access. To view this site certificate on each
secured page, click on the image of the closed lock or the solid key on
the bottom bar of your browser window. A small frame displaying site security
information will pop up.
Changes to the etravelway.com Privacy Statement
- For Internet Explorer users: Click on the word "Subject" to verify
that you are on the Web site www.etravelway.com. Click on "Issuer" to
verify the site certification authority.
- For Netscape Communicator users: Click on "View Certificate" to verify
that you are on the Web site www.etravelway.com and to verify the site
This Privacy Statement was produced and posted on etravelway.com on January 12,
2009. etravelway.com reserves the right to modify or amend this Privacy
Statement at any time and for any reason. If there are material changes
to this statement or in how etravelway.com will use your PII, etravelway.com
will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy
practices described in this Privacy Statement at the time you provided
us with your information.
If you have questions about our Privacy Statement, please e-mail us.