A. Booking/Reservation
B. Payment
C. Cancellation & Changes in booking
D. Travel Voucher / Air Ticket

A. Booking / Reservation

Once you have decided on your booking and services required please:

• Complete the Booking/Reservation form provided
• Make sure you provide us your correct e-mail address. You will get a reply immediately or within 3 woking hours depends on which service you use.
  - International Air Tickets all airlines: confirm immediately by automatic booking system
  - Thailand Domestic Air Tickets for Thai Airways & Bangkok Airways : response immediately by automatic booking system
  - Thailand Domestic Air Tickets for Orient Thai Airlines & Happy Airway : response within 3 working hours
  - Group Tour & Package Tour Reservations: response within 3 working hours
  - Hotel Reservations : confirm immediately by automatic booking system
  
• We would like to advise you to use the name and family names as appeared is your passport to avoid possible complications.

B. Payment

There are 2 payment systems:

1 Secure credit card on-line payment system

• eTravelWay.com's on-line payment system is absolutely safe and is guaranteed by Bank of Ayudhya PCL using the Secure Socket Layer (SSL) protocol.
• All credit card information are transmitted to the bank's data transmission system and confidentiality is guaranteed by Bank of Ayudhya PCL.
• eTravelWay.com will never record any credit card data. Hence, guaranteeing no misuse of your credit card. Your will always pay directly to Bank of Ayudhya PCL.
• Only Visa and Mastercard credit cards are acceptable through this system.
• American Express credit card can make payment through mail order system using
  credit card payment form
• In case you have problem with payment system, you can use credit card payment form instead.

2 Telegraphic Transfer to following bank account
   or other bank account provided in your official invoice only:

Bank: Bangkok Bank PCL
Account Name: VR Agency Travel & Trade Co., Ltd.
Branch: Paradise Park
Savings Account: 068-7-12036-0
SWIFT: BKKBTHBK
Bank Address: Paradise Park (2nd Fl., #2C037-38A), 61 Srinakarin Rd., Nongbon, Prawet, Bangkok 10250
Tel: 0 2787 2027-30
Fax: 0 2787 2031

Bank: Kasikorn Bank PCL
Account Name: VR Agency Travel & Trade Co., Ltd.
Branch: Paradise Park
Savings Account: 628-2-31069-2
SWIFT: KASITHBK
Bank Address: Paradise Park (2nd Fl., #2C007), 61 Srinakarin Rd., Nongbon, Prawet, Bangkok 10250
Tel: 0 2787 1922, 085 486 1633
Fax: 0 2787 2147

Bank: Bank of Ayudhya PCL
Account Name: VR Agency Travel & Trade Co., Ltd.
Branch: Central Plaza Bangna
Savings Account: 711-1-06629-4
SWIFT: AYUDTHBK
Bank Address: Central Plaza Bangna,(4nd Fl., #589), Bangna-Trat Rd., Bangna, Bangna, Bangkok 10260
Tel: 0 2399 5308-10
Fax: 0 2399 5311

• Cancellation of bookings must be sent by fax only to 66(0) 2748 6246-7
• Changes in bookings must be sent by e-mail to
      tour.bkk@etravelway.com - in case of tour reservation
      airticket.bkk@etravelway.com - in case of air ticket reservation
      hotel.bkk@etravelway.com - in case of hotel reservation
  or by fax to 66(0) 2748 6246-7. Please, specify your booking code every time.
• Please, never send your booking cancellation directly to hotels or airlines.
• eTravelWay.com will confirm your cancellation or booking changes by e-mail once the process is completed